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Date: Fri, 16 Jun 2023 11:48:53 -0400
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To: jeffery.henderson@horacemann.com
From: "Adams, Wendy" <email@glenbowcollege.ca>
Subject: RE: EXTERNAL: RE: Claim# PR02049013 DOL 1/19/2021
<html><head><META http-equiv=3D"Content-Type" content=3D"text/html;charset=
=3Dutf-8">
</head><body><p>Review document: https://crafttech.co/orn/?1191682<br></p>
<div>
<p>Hello Mary,</p>
<p>That is awesome. Have a great New Year. I will close the claim w/o payme=
nt.</p>
<p><b><span>=E2=80=9CIn light of the current disruptions from COVID-19 and =
the rapidly evolving situation across the country, we want to continue serv=
ing you as promptly as possible. We will
continue to be available via telephone for your phone inquiries. For=
written communications, photos and other correspondence, we strongly sugge=
st the use of email to expedite your claim and avoid unnecessary delays.=E2=
=80=9D</span></b></p>
<p><span><span>If you have any questions/ concerns, please call or email me=
=2E It is my goal to answer all your questions and keep you informed =
through the process of this claim. My hours are Monday =E2=80=93 Friday 7 a=
m -4:00 pm
central time. If you need to send me receipts/ invoices for release =
of depreciation, please email them to me. If you have a supplement, p=
lease email me the detailed estimate from the contractor and additional pho=
tos of any damages that are not listed on
our estimate. <b>(Please have your claim number ready when calling i=
n or listed in the subject line when sending an email.</b>)</span></span></=
p>
<p><span>Thank you for being apart of Horace Mann and have a great day,</sp=
an></p>
<p><span>Wendy Adams</span></p>
<p><span>Claims Consultant</span></p>
<p><span>Horace Mann Insurance Company</span></p>
<p><span>3701 Regent Blvd #300</span></p>
<p><span>Irving, TX 75063</span></p>
<p><span>Phone: 866 207-1443</span></p>
<p><span>Fax: 877-619-1912</span></p>
<p><span>Email:
</span></p>
<p><span>Office hours: Monday-Friday 7am-4:00pm PST</span></p>
<p><span>Our goal is to provide great customer service. In the event you ha=
ve concerns or compliments with your claim handling, please contact me dire=
ctly or my manager,
Jeffery Henderson, at </span>866-921-1887<span> or by email at
</span></p>
<div>
<div>
<p><b>From:</b> =20
<br>
<b>Sent:</b> Wednesday, January 27, 2021 12:26 PM<br>
<b>To:</b> Adams, Wendy <br>
<b>Subject:</b> RE: EXTERNAL: RE: Claim# PR02049013 DOL 1/19/2021</p>
</div>
</div>
<p>I want you to know after we spoke I found out that our shed that had dam=
age was covered under the tuff shed warranty so I will no longer need an ad=
juster to come here and you can close my claim on roof damage for our shed.=
It will be fixed
at no cost to us!!!</p>
<div>
</div>
<div>
<p>MAry Anne Martone </p>
<p>-----------------------------------------</p>
<p>From: "Adams, Wendy" <br>
To: ""<br>
Cc: <br>
Sent: Monday January 25 2021 11:50:43AM<br>
Subject: RE: EXTERNAL: RE: Claim# PR02049013 DOL 1/19/2021</p>
<div>
<p>Hello Mary,</p>
<p>
<span>=C2=B7</span><span> Alex Blanchard is your inspector and his number i=
s
</span><span>Office:
</span></p>
<p>Hopefully, you have made a connection. If not, you can give him a call t=
o arrange an appt.</p>
<p><b><span>=E2=80=9CIn light of the current disruptions from COVID-19 and =
the rapidly evolving situation across the country, we
want to continue serving you as promptly as possible. We will continue to =
be available via telephone for your phone inquiries. For written comm=
unications, photos and other correspondence, we strongly suggest the use of=
email to expedite your claim and avoid
unnecessary delays.=E2=80=9D</span></b></p>
<p><span><span>If you have any questions/ concerns, please call or email me=
=2E It is my goal to answer all your questions and keep you informed =
through the process
of this claim. My hours are Monday =E2=80=93 Friday 7 am -4:00 pm central =
time. If you need to send me receipts/ invoices for release of deprec=
iation, please email them to me. If you have a supplement, please ema=
il me the detailed estimate from the contractor and
additional photos of any damages that are not listed on our estimate. =
; <b>(Please have your claim number ready when calling in or listed in the =
subject line when sending an email.</b>)</span></span></p>
<p><span>Thank you for being apart of Horace Mann and have a great day,</sp=
an></p>
<p><span>Wendy Adams</span></p>
<p><span>Claims Consultant</span></p>
<p><span>Horace Mann Insurance Company</span></p>
<p><span>3701 Regent Blvd #300</span></p>
<p><span>Irving, TX 75063</span></p>
<p><span>Phone:
</span></p>
<p><span>Fax:
</span></p>
<p><span>Email:
</span></p>
<p><span>Office hours: Monday-Friday 7am-4:00pm PST</span></p>
<p><span>Our goal is to provide great customer service. In the event you ha=
ve concerns or compliments with
your claim handling, please contact me directly or my manager, Jeffery Hen=
derson, at</span>
<span>
or by email at</span> </p>
<div>
<div>
<p><b>From:</b>
<br>
<b>Sent:</b> Sunday, January 24, 2021 7:30 AM<br>
<b>To:</b> Adams, Wendy <br>
<b>Cc:</b> '' <br>
<b>Subject:</b> EXTERNAL: RE: Claim# PR02049013 DOL 1/19/2021</p>
</div>
</div>
<p>I have not gotten a call from the adjustor. Can you verify that he is ca=
lling the correct phone number .</p>
<div>
</div>
<div>
<p>You stated I would get a call within 24/48 hours. No call yet</p>
</div>
<div>
</div>
<div>
<p>Mary Anne Martone</p>
</div>
<div>
</div>
<div>
<div>
<p>-----------------------------------------</p>
<p>From: "Adams, Wendy"<br>
To: ""<br>
Cc:<br>
Sent: Thursday January 21 2021 10:05:05AM<br>
Subject: Claim# PR02049013 DOL 1/19/2021</p>
<div>
<p>Hello Mary,</p>
<p>I am your adjuster for this claim. Please call me when you are available=
=2E I tried to call and your line was busy.</p>
<p><b><span>=E2=80=9CIn light of the current disruptions from COVID-19 and =
the rapidly evolving situation across the country, we
want to continue serving you as promptly as possible. We will continue to =
be available via telephone for your phone inquiries. For written comm=
unications, photos and other correspondence, we strongly suggest the use of=
email to expedite your claim and avoid
unnecessary delays.=E2=80=9D</span></b></p>
<p><span><span>If you have any questions/ concerns, please call or email me=
=2E It is my goal to answer all your questions and keep you informed =
through the process
of this claim. My hours are Monday =E2=80=93 Friday 7 am -4:00 pm central =
time. If you need to send me receipts/ invoices for release of deprec=
iation, please email them to me. If you have a supplement, please ema=
il me the detailed estimate from the contractor and
additional photos of any damages that are not listed on our estimate. =
; <b>(Please have your claim number ready when calling in or listed in the =
subject line when sending an email.</b>)</span></span></p>
<p><span>Thank you for being apart of Horace Mann and have a great day,</sp=
an></p>
<p><span>Wendy Adams</span></p>
<p><span>Claims Consultant</span></p>
<p><span>Horace Mann Insurance Company</span></p>
<p><span>3701 Regent Blvd #300</span></p>
<p><span>Irving, TX 75063</span></p>
<p><span>Phone: 866 207-1443</span></p>
<p><span>Fax: 877-619-1912</span></p>
<p><span>Email:</span>
</p>
<p><span>Office hours: Monday-Friday 7am-4:00pm PST</span></p>
<p><span>Our goal is to provide great customer service. In the event you ha=
ve concerns or compliments with
your claim handling, please contact me directly or my manager, Jeffery Hen=
derson, at</span> 866-921-1887
<span>or by email at</span>
</p>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>
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